Client Support Channels
A One–Hour Ticket Response Guarantee
We provide a 60 min response time warranty for each trouble ticket or e–mail that you submit to our customer service staff. We’ll quickly respond to all the general questions and forward right away the issue to our administrators in case any further assistance is needed. If you make use of our Managed Servers package, we will complete any of the included tasks at a time that has been agreed upon beforehand.
An Exceptional Support Service
- We’ll be at your disposal 24/7/365 to reply to any inquiries that you may have pertaining to our Online Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated hosting server. In case you also require support tackling server management tasks, check out our Managed Servers package, which includes backup storage space, weekly OS updates, server monitoring and restarting services, as well as installation and troubleshooting services.
A User–Friendly Help Area
We have provided our Online Control Panel with an exhaustive knowledge base, which includes in–depth explanations of all its features and functions. Besides, we have filmed in–depth video tutorials that will further show you how to carry out a given task or solve a common issue. The how–to articles and the tutorial video clips are easily reachable from every section of the Online Control Panel through the Videos and Help buttons located in the upper right corner.