An Easy–to–Navigate Help Center
You’ll find nearly all the answers to your questions in the intuitive Help section included in your Online Control Panel. It includes a huge knowledge base with regularly asked questions and comprehensive instructional articles prepared by our competent customer support staff.
If you would like to see how an action is executed or how an issue is remedied, rather than just reading about it, take a look at our selection of educational video tutorials. They address a lot of different issues and will help you quickly find your way around the Online Control Panel.
A 1–Hour Response Time Guarantee
All our semi–dedicated servers are backed up by a 24–7 help desk support service and include a 60–minute ticket response time guarantee. Our well–trained technicians will be online for you 24x7x365 and will sort out any problem that you might chance upon within less than sixty minutes after the client support ticket submission. In the majority of cases, an answer will be given to you within 20 minutes.