24/7 Customer Support in Cloud Hosting
We acknowledge the importance of receiving assistance in a timely manner, so our cloud hosting services include 24/7 support plus various means of communication. If you don't have an account yet, you can call us or use our live chat and consult with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up ordering a service which you cannot use. If you already have your hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it needs additional analysis. In contrast to the vast majority of providers out there today, we answer to all tickets within one hour, so you will not need to wait for an entire day. Our support services can be accessed round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All semi-dedicated hosting service that we supply feature 24/7 customer and tech support, so no matter what problem you have, you are able to contact us and we'll give you a hand in a timely manner. Our guaranteed reply time for every email message or support ticket that you open through your Hepsia web hosting Control Panel is only one hour; typically the reply time rarely is more than 20 min. We also have telephone support with multiple local numbers around the globe and a live chat, so that you can contact us and receive additional details about our services even if you don't have an account yet. We can help you with any kind of question or an issue you have - payment methods, plan specs, e-mail setup, hosting account settings, etc. If you use our services, you won't ever encounter a situation where you should wait for a few days to get an issue solved like you'll have to do with numerous other suppliers.
24/7 Customer Support in VPS Servers
If you rent a Virtual Private Server from us, you will be able to contact us 24/7 for any kind of server-related issue or forany issues and questions about the pre-installed software the server comes equipped with. If you haven't purchased your VPS server plan yet, you can find out much more about our services by giving us a call or through the live chat service. For more technical issues, you will be able to send an e-mail message or open a ticket from your billing Control Panel and you'll get support within no more than 1 hour irrespective of the time of the day, even on holidays and weekends. The typical response time generally does not extend past thirty minutes. If you'd like to have assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade which you can include to each and every VPS package and our administrators will assist you with any installation or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers
With a 1 hour maximum reply time guarantee, you will get extremely fast support when you get a dedicated server from our company. Our customer and tech support crews are available 24/7/365, as a result any time you open a support ticket via your billing account or you send an email message about any issue with your server or the pre-installed software on it whatever the time of the day, you'll get a response within the hour, even during holidays. Our ticketing system is the best option in case the issue involved needs more time to be resolved or when it should be sent to our admins, as it's a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up as well as troubleshooting and just like the regular support, this service is available 24/7 too.