In case you have purchased a hosting plan and you’ve got certain enquiries with regard to a given feature/function, or in case you’ve run into some obstacle and you require help, you should be able to contact the respective help desk team. All hosting companies deploy a ticketing system regardless of whether they offer other methods of contacting them apart from it or not, due to the fact that the most effective way to resolve a problem most often is to post a ticket. This model of correspondence renders the replies exchanged by both parties easy to follow and enables the client support team members to escalate the issue in case, for example, an administrator needs to interfere. Usually, the ticketing system is part of the billing account and is not directly connected to the hosting space, which means that you’ll need to have no less than two separate accounts to get in touch with the support staff and to actually manage the hosting space. Incessantly switching between the accounts might be a bore, not to mention the fact that it requires quite a long time for the majority of hosting companies to respond to ticket requests.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing your website files or tweaking various account settings. The ticketing system is being monitored 24-7-365 by our help desk staff representatives and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain support. In stark contrast to some hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information in relation to any billing or technical issue. Additionally, you can read a collection of educative articles, which will help you resolve the most commonly faced challenges on your own.

Integrated Ticketing System in Semi-dedicated Servers

In case you have opened a semi-dedicated server account with our company and you would like to contact our support staff members, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of going through an entirely different support platform like you will need to do with most web hosting companies on the marketplace. Our integrated ticketing system will permit you to send a new ticket without any difficulties and to search through older tickets using an intelligent search box. Furthermore, you’ll be able to check the applicable knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can carry out all of these operations without logging out of your Hepsia Control Panel at any moment, which suggests that if you stumble upon any challenge or have a question, you can get in touch with our support engineers and fix the given problem in no more than one hour via one support platform.