Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing your website files or tweaking various account settings. The ticketing system is being monitored 24-7-365 by our help desk staff representatives and the ticket response time is no more than 60 minutes, but it seldom takes more than 20 minutes to obtain support. In stark contrast to some hosting providers, we don’t charge more for using the ticketing system, so you can get in touch with us as often as you wish and ask for information in relation to any billing or technical issue. Additionally, you can read a collection of educative articles, which will help you resolve the most commonly faced challenges on your own.
Integrated Ticketing System in Semi-dedicated Servers
In case you have opened a semi-dedicated server account with our company and you would like to contact our support staff members, you’ll be able to send a support ticket directly from your Hepsia Control Panel instead of going through an entirely different support platform like you will need to do with most web hosting companies on the marketplace. Our integrated ticketing system will permit you to send a new ticket without any difficulties and to search through older tickets using an intelligent search box. Furthermore, you’ll be able to check the applicable knowledge base articles that our system will present you with based on the category that you choose for your new ticket. You can carry out all of these operations without logging out of your Hepsia Control Panel at any moment, which suggests that if you stumble upon any challenge or have a question, you can get in touch with our support engineers and fix the given problem in no more than one hour via one support platform.