You can find plenty of cloud hosting providers on the market today, yet the majority of them are resellers that have restricted resources, particularly in terms of support. A way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can have via this particular way of communication varies based on the service provider - a few of them provide professional telephone support, while others offer common and customer support only since some issues are more time-consuming and it's much easier to be resolved through a ticket, particularly if the issue has to be escalated. Nonetheless, it's good to know that you can reach your web hosting provider because there are lots of small matters that can be resolved effortlessly and in a very timely manner through a telephone call, not mentioning that you'll be able to get more info for the services before you become a client.

Phone Support in Cloud Hosting

Since we have live phone support 14 hrs per day, you're able to contact us and talk with our customer support agents to get more info about the cloud service that we supply and make sure that our servers meet the system requirements for your web sites before you purchase anything. For your benefit, we now have phone numbers on 3 different continents so you are able to call the one closer to you - in the USA, the United Kingdom or Australia. In case you are already a customer, you can call us about general and billing matters, and about some technical issues. If the situation is strictly technical or it requires longer time to analyze, you will have to go through our ticketing system, that will allow both you and our technical support team to keep track of the information supplied by each side.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day telephone support, you can be sure that there is always somebody to assist you if you have any questions about the semi-dedicated server plans that we provide. Whether you'd like to learn more about the plans, you have a billing issue or some general problem, you can give us a call. Although some more complex problems may require a support ticket in order to give some time to our tech support crew to analyze, we're able to help you with numerous technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three continents - in the USA, the UK and Australia, we have local phone lines in these countries as well. In case you are in a different country, we also have an international number where you are able to reach us.